T & C's

Terms Conditions

Methods of Payment
We accept all major credit and debit cards except American Express and Visa Electron.
All orders are billed in Pounds Sterling.


Availability of Stock
All orders are subject to product availability and limited stock. If the product you have ordered is not available from stock, you will be contacted by e-mail or phone, and will have the option to either wait until the item is available or to cancel your order. We will verify your payment information with your card issuer before your order is dispatched. Failure to provide correct billing information or correct card security information will delay your order. Please ensure the billing address provided is the address registered with your card issuer. The card security code from the back of your card is required with all orders; this is the group of three digits printed on the reverse of the card. All orders are subject to satisfactory security checking.


Placing Order and Contract Information
For avoidance of doubt, the advertisements appearing in this site constitute an invitation to treat. If you wish to purchase goods from us you should order by adding the item to your cart and completing billing and shipping details as prompted at this site. After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted or that we are guaranteeing supply. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the product has been dispatched (Dispatch Confirmation). On placing your order payment may be automatically taken from you, however, this will not be processed until the contract is formed. The contract is formed by sending (and not the receipt) of the dispatch confirmation and these terms will not be affected by any typographical error on the part of the customer or the failure to provide a valid email address. If your order is not accepted we will cancel your order and refund any payment via the original payment method, or by cheque at our discretion. We reserve the right for some prices to differ to our in-store prices due to online promotions or postage and packaging costs.


Website Prices and Payment
All prices are inclusive of VAT at the current rate and are correct at the time of entering the relevant information. Prices are liable to change at any time, but changes will not affect orders in respect of those which have already been sent a Dispatch Confirmation. Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. If a products correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection. Delivery charges will be applied during Check Out. Payment cannot be made via cheque or cash only by credit or debit card and PayPal.


Right to Cancel
You have the unconditional right to cancel your order within seven working days from the day of delivery.


Returns Policy & Satisfaction
If you are not completely satisfied with your purchase, for whatever reason, you may return it to us within 14 days of delivery for an exchange or refund. All goods must be accompanied by a proof of purchase. When trying on goods that may be returned please take care. Once goods are soiled they cannot be considered for exchange or credit. When returning any item please quote your original orders number in the return. Please note that you will be responsible for the shipping cost of returning any item to us, unfortunately we are also unable to refund your original shipping cost. Exchanges will be generated and dispatched to the same UK delivery address with no additional postage charge.   Your statutory rights are not affected. You can contact us in writing, via email or telephone.  

Harland Garden Machinery LTD
Central Garage 
Boroughbridge Road 
Green Hammerton 
York
YO268AE
 

Damages and Faults
Please check goods before signing for them and record on the carriers manifest if there is any damage. Please note failure to record any damage at the time of signing for it will result in subsequent claims for damaged goods being refused. Once signed this is accepted as Proof of Delivery, confirming all goods have arrived safely with no damages. Claims of damage or pilferage must be notified in writing both in the couriers manifest and to the company within 3 days of delivery. Claims cannot be accepted outside these time limits. Packaging must be retained for investigation.   Claims for non-delivery must be made within 7 days of receipt of dispatch confirmation.  Our policy is that faulty goods under a 1 year warranty must be returned to our store for an evaluation with a valid proof of purchase, once confirmed faulty the postage incurred within the UK will be reimbursed at Standard Royal Mail Rates with an exchange or a refund on the goods. The cost of returning non-faulty goods is not covered under warranty and must be met by yourself. We will of course send out any repaired / replaced goods free of any carriage charge. If faulty footwear is being returned, please ensure that they have been cleaned of excess mud first - for Health & Safety reasons we are unable to process dirty products


Laws and Jurisdiction
All dealings between you and this shop will be governed by the laws of England and Wales in the courts of England and Wales shall have exclusive jurisdiction over all matters arising pursuant thereto.

Complaints Procedure


We handle all complaints fairly, effectively and confidentially. We will make it our priority to deal with any complaints via email, telephone or letter. Harland Garden Machinery LTD no:1336008 is a family business and have very high standards and will do their best to maintain it.


Events beyond our control
We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder or for any other liability, in each case that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, mechanical failures, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition or restrictions of imports or exports).


What is this Privacy Policy for?
This privacy policy is for this website www.harlandgardenmachinery.co.uk and served by Harland Garden Machinery ltd and governs the privacy of its users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.


The Website
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.


Use of Cookies
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.


Cookies are small files saved to the user's computer hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.


This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [ http://www.google.com/privacy.html ].


Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.


Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advice users using such form to email processes that they do so at their own risk.


This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email Newsletter
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.


Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.


Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.


In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.


External Links
Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.


Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.


Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will tracks the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.


Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.


Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.


This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).


Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Harland Garden Machinery LTD 
We believe that whenever you order from Harland Garden Machinery ltd the process should be hassle-free from start to finish. We partner with some the UK's leading couriers to offer our customers the best range of delivery options possible.

Our customer services team will keep you informed every step of the way. If there are any problems with your order or your delivery is delayed for any reason a member of our team will contact you straight away.


Returns Policy & Satisfaction


If you are not completely satisfied with your purchase, for whatever reason, you may return it to us within 14 days of delivery for an exchange or refund. All goods must be accompanied by a proof of purchase. When trying on goods that may be returned please take care. Once goods are soiled they cannot be considered for exchange or credit. When returning any item please quote your original order number in the return. Please note that you will be responsible for the shipping cost of returning any item to us. Exchanges will be generated and despatched to the same UK delivery address with no additional postage charge. Your statutory rights are not affected. You can contact us in writing, via email or telephone.  

Harland Garden Machinery ltd 
Central Garage 
Boroughbridge Road 
Green Hammerton 
York 
YO268AE
01423330455
info@harlandgardenmachinery.co.uk 

Damages and Faults
Please check goods before signing for them and record on the carriers manifest if there is any damage. Please note failure to record any damage at the time of signing for it will result in subsequent claims for damaged goods being refused. Once signed this is accepted as Proof of Delivery, confirming all goods have arrived safely with no damages. Claims of damage or pilferage must be notified in writing both in the couriers manifest and to the company within 3 days of delivery. Claims cannot be accepted outside these time limits. Packaging must be retained for investigation.   Claims for non-delivery must be made within 7 days of receipt of dispatch confirmation.  Our policy is that faulty goods under a 1 year warranty must be returned to our store for an evaluation with a valid proof of purchase, once confirmed faulty the postage incurred within the UK will be reimbursed at Standard Royal Mail Rates with an exchange or a refund on the goods. The cost of returning non-faulty goods is not covered under warranty and must be met by yourself. We will of course send out any repaired / replaced goods free of any carriage charge. If faulty footwear is being returned, please ensure that they have been cleaned of excess mud first - for Health & Safety reasons we are unable to process dirty products